Friday, 20 March 2020 15: 27

Support portal with case management and file archive

We do not always build websites that promote services, companies or products. The CMS tools also allow you to create platforms for support and assistance for existing customers.

COBS delivers wireless alarm and communication solutions with a focus on personal security. Their advanced technical products require customers and retailers to easily have access to manuals, firmware, drivers and data sheets. Our solution to this became a file archive with easy-to-navigate structure and efficient search functionality. The file archive supports many types of files and can preview, for example, Word and PDF files.

COBS also has many retailers and customers who may not have all the technical expertise to solve all types of problems they encounter. Through a case management system, their dealers and customers can post support tickets to get help from COBS technicians. The system makes it easy for COBS technicians to coordinate and streamline support to their customers.

Furthermore, they can see which questions often come back and can then add them to their knowledge database / FAQ.

The support portal requires login for most functions but can be viewed at https://support.cobs-ws.com/

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